With customer-friendly engagement tactics like social support, online support, self-service, and problem tracking. Salesforce Service Cloud helps your team close deals faster. Improve your customer satisfaction and customer support services with Salesforce Service Cloud.
Salesforce Service Cloud is a powerful platform designed to revolutionize customer service. It offers a unified view of your customers, allowing you to deliver faster, smarter, and more personalized support. By automating processes, streamlining workflows, and providing intelligent tools, Service Cloud empowers your agents to deliver exceptional customer experiences.
In the ever-evolving landscape of customer service, delivering exceptional support and ensuring customer satisfaction are vital for maintaining a competitive edge. Salesforce Service Cloud is designed to transform how businesses handle customer service by providing a comprehensive platform that enhances efficiency, improves support quality, and drives customer loyalty.
Ashapura Softech specializes in implementing and optimizing Salesforce Service Cloud solutions tailored to your business needs. Our expert team works with you to customize the platform, ensuring it aligns with your unique customer service goals and operational processes. By partnering with Ashapura Softech, you can enhance your customer service capabilities, drive efficiency, and build stronger customer relationships, ultimately leading to greater business success.
With omni channel routing, service agents don't have to waste time going back and forth between multiple apps while they're trying to resolve a customer issue. Administrators are able to distribute the workload based on skillset, availability, and capacity in order to get work done.
It's all about how you can stay connected and engage with your customers in real-time. If you let your agents do other tasks like checking email and looking at the computer screen during calls, then they will be more efficient at resolving the customer's issue.
All of your customer's interactions with your company are organized in one place, so you can better understand how they're using your products and services. For example, if a customer calls with an issue, but also opens a support ticket through email, both of those interactions will be visible in case management.
You'll have instant access to all of your customers' information. This means that when a customer calls in with an issue, your agent can quickly search for related articles, previous interactions, or other data.
It's not always easy for an agent to know which steps should be taken first when resolving a problem. A team of support agents should have time freed up from their jobs with the use of automation. We ensure you serve with this feature as a core activity.
This is a new, intuitive way for your agents to visualize all of their interactions with customers in one place. The visual interface gives them easy access to data about their interactions, including what was said and done during calls and support tickets.
You can use asset management to track all of your company's assets, including physical goods or services. For example, if you're a telecom provider, you could use asset management to keep track of cell phones.
With Live Agent, you can provide your customers with 24/7 support without having to hire additional agents. All of your customer's interactions are recorded in one place so that they can be accessed at anytime.
Our combined Salesforce support and training services ensure your organization delivers agile and efficient customer service. Leverage our team of 24/7 Service Cloud experts to keep your platform optimized and reach its full potential. Go beyond support with our training programs, equipping your team with best practices and the latest implementation tools.
The Sales Cloud supports the optimization and automation of sales processes: At the core of the Sales Cloud is the central storage of contact and customer information in a central location. Existing internal data on customers and leads is enriched with additional information from social networks, which reduces research time in business development. Sales employees also benefit from the improved data quality and can thus tailor their measures more specifically to leads and customers. With the Sales Cloud, the efficiency of sales is increased both in the office and in the field - at the same time, all data is stored centrally. The focus of the Sales Cloud is the networking of all people involved in the process and thus the increased transparency and visibility of relevant information. This information provides data-driven decision support at a strategic level.
According to the company, the Salesforce Service Cloud wants to give companies the opportunity to connect their customer service, digital support and field service and thus ensure that service employees work efficiently at any time and at any place. For this purpose, a central platform is offered through which all interactions with customers or prospects and their data can be organized. To be integrated are self-service portals, AI-supported chatbots, direct interaction via chat, SMS, WhatsApp, Facebook Messenger and other channels, special field service tools that quickly solve problems remotely, and much more. According to the developer, the Salesforce Service Cloud has already convinced more than 150,000 customers worldwide.
The Salesforce Commerce Cloud defines an essential idea as the cornerstone of the platform: Every business model is different. And often this is especially true for B2B models. Because not all customers are the same. Behind each individual is a multitude of stakeholders, interests and specific business requirements. So basically B2B2C – although that is of course still a simplified formulation. The reality is significantly more complex. With the Salesforce Commerce Cloud, Salesforce tries to transform this complexity into an experience that is as easy as shopping for shoes online. And the best part? The Salesforce Commerce Cloud not only optimizes your own business. Because B2B2C deals are inherently deeply embedded in the value chain of another business model, the Salesforce Commerce Cloud creates value across the entire value chain.
With the Salesforce Marketing Cloud , Salesforce has created a unique platform for building and expanding your customer relationships. This enables communication across marketing, sales and customer service. Salesforce is a scalable platform for all areas of your company. The Salesforce Marketing Cloud helps to master the challenges of modern marketing. Customers in the B2B and B2C environment want to be enthusiastic about a variety of digital channels. By e-mail, in social media, via online advertising, on websites and with the help of mobile messaging in all its facets: as SMS, push or group messages. The Marketing Cloud transfers multichannel marketing to omnichannel marketing. All channels and contact points used are networked with one another.
Salesforce DevOps is not much different from the actual DevOps, but it is primarily focused on enabling organizations to leverage Salesforce on a scale. The DevOps for Salesforce reimagines the way business manage their Salesforce processes such as customizing orgs, building new features, and deploying changes, then pushing that work along a release pipeline for integration and testing before the production release. It seamlessly collaborates with all the Salesforce experts to contribute to an iterative development and release cycle, irrespective of their technical skillsets or job role.
Digital Banking
Online payment software
Digital lending solutions
Trading & Investment platforms
Online shopping
Enterprise marketplaces
NFT marketplaces
Content management systems
Content management systems
Enterprise resource planning
Predictive maintenance
Process automation software
Telemedicine apps
Hospital/patient apps
EHR/EMR
IoMT
Learning management systems
eLearning platforms
Mobile eLearning platforms
Distance learning platforms
Digital asset management
platforms
Social media apps
Video on Demand
Dealership management systems
Connected vehicles
Remote vehicle control
Vehicle data management
Fleet management systems
Warehouse management
Vehicle maintenance
Remote vehicle monitoring
