Salesforce Service Cloud


With customer-friendly engagement tactics like social support, online support, self-service, and problem tracking. Salesforce Service Cloud helps your team close deals faster. Improve your customer satisfaction and customer support services with Salesforce Service Cloud.


What is the Salesforce Service Cloud?

The Salesforce Service Cloud is a cloud-based platform that enables companies and organizations to support their customers easily and deliver great customer service.

Entirely customizable cloud-based service that you can configure based on your specific requirements. It's also available via mobile app, so you can respond effectively regardless of where you are or what device you have at hand. The Salesforce Service Cloud is a complete and comprehensive system designed to help businesses achieve their goals.

How does Salesforce Service Cloud benefit your business?

  • With Salesforce Service Cloud, your team can quickly make more sales with fewer resources.
  • The platform integrates seamlessly with other Salesforce products like Sales Cloud, Community Cloud, and Lightning Experience. This means that you can easily set up your sales process in Salesforce and keep track of leads, and automatically add them as followers of relevant social accounts.
  • The platform allows you to do all of that while keeping records updated and streamlined in one place.
  • Salesforce Service Cloud aims to create customer loyalty by making customer service teams more productive, efficient, and effective.
  • In addition, you can give high-performing sales agents remote access to some ticket data so they can better help current clients when needed.

What are the essential characteristics of a Salesforce Service Cloud?


Omni-channel Routing

With omni channel routing, service agents don't have to waste time going back and forth between multiple apps while they're trying to resolve a customer issue. Administrators are able to distribute the workload based on skillset, availability, and capacity in order to get work done.


Lightning Service Console

It's all about how you can stay connected and engage with your customers in real-time. If you let your agents do other tasks like checking email and looking at the computer screen during calls, then they will be more efficient at resolving the customer's issue.


Case Management

All of your customer's interactions with your company are organized in one place, so you can better understand how they're using your products and services. For example, if a customer calls with an issue, but also opens a support ticket through email, both of those interactions will be visible in case management.


Knowledge Base

You'll have instant access to all of your customers' information. This means that when a customer calls in with an issue, your agent can quickly search for related articles, previous interactions, or other data.


Automation with Macros

It's not always easy for an agent to know which steps should be taken first when resolving a problem. A team of support agents should have time freed up from their jobs with the use of automation. We ensure you serve with this feature as a core activity.


Service Wave Analytics

This is a new, intuitive way for your agents to visualize all of their interactions with customers in one place. The visual interface gives them easy access to data about their interactions, including what was said and done during calls and support tickets.


Asset and Order Management

You can use asset management to track all of your company's assets, including physical goods or services. For example, if you're a telecom provider, you could use asset management to keep track of cell phones.


Live Agent instantly from any device

With Live Agent, you can provide your customers with 24/7 support without having to hire additional agents. All of your customer's interactions are recorded in one place so that they can be accessed at anytime.


Customer Support Service Challenges Solved with Service Cloud

No after-sale contact

No after-sale contact with customers and no way of measuring customer satisfaction. The only way you could know if your customers were happy was by asking them, which is not always effective. With Salesforce Service Cloud, you can now capture customer feedback and ratings on each interaction. This will allow you to improve your service quality and grow your business.



Customers can self-serve, reducing time spent waiting on hold or in queues. This also gives customers a sense of control over their own issues, which can help increase customer satisfaction. Also, when your customers are able to fix problems themselves, they are more likely to feel empowered and loyal toward your brand.


Inability to monitor and manage customer service in a proper way

Customers are also increasingly expecting companies to be able to keep track of their issues and provide them with regular updates. For example, if a customer has an issue with a product or service, they may want an immediate response from support. If your company is unable to meet these expectations, customers will likely look elsewhere for better service. With Service Cloud, you can build a self-service portal that allows customers to access information on their own without having to wait on hold or contact support directly.


Salesforce Service Cloud - Services Ashapura Softech Offers

If you're looking for a top tech partner to rely on - choose Ashapura Softech!

You deserve partners who can bring it all together - Salesforce CRM, field service management, sales & marketing automation and team collaboration with a seamless customer experience. Run cloud operations efficiently with our experienced team at Ashapura Softech. Leverage our experience to build a cloud solution customized to meet your needs – on time and on budget.

Connect teams and prospects across the globe, reduce errors, and keep costs low with our end-to-end cloud service solutions.

Why should you work with us for your next technological project?

As a technology partner, we are always striving to be at your side and help you every step of your journey. This philosophy has propelled us forward in everything we do, and it's helped us hone our product offerings for your success. Choose us as your next technology partner if you want an all-in-one cloud service solution with a great team that won't let you down when things get tough.

Let's bring the Salesforce Service Cloud into your world!


Frequently Asked Questions

It offers clients personalized attention while giving the agents the tools they need to assist in solving customer concerns. Businesses can manage all client data and service interactions centrally thanks to this customer service system. The Salesforce Service Cloud gives a 360-degree perspective of the client in order to deliver better, more rapid, and more personalized services to customers. It is based on many Salesforce matrices, such as the daily average for cases, the average response time for a client, the breakdown of cases by problems, etc.

CRM programs on the Salesforce Platform include Service Cloud and Sales Cloud. Through its customer care console, live chat, and community software, Service Cloud assists organizations in supporting their current customers.

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Get customer support at lightning speed with Service Cloud. Increase sales faster than ever before with fewer effort thanks to customizable services like social support, problem tracking, and self-service so customers can find their answers themselves.